Blog
My Working Journey
Personal Profile
As a UX designer, I apply my skills and knowledge in UX design (and previous business analysis, and DevOps engineering roles) to deliver user-centered solutions. I have Five years of professional experience in the digital product field, and various other professional experiences that have helped curate a high quality skills set. This is build on a educational foundation in a BSc Information Technology Management for Business (ITMB) and a PGCert in audio and visual post production.
I harness a collaborative user-centered design approach to understand their needs, frustrations, and goals, in order to design intuitive, engaging, and delightful end user focused solutions that improve their experience .
Work Experience
Deloitte Digital
Sep '19 - Aug '24
Digital Product Consultant
UX/UI designer August 2022 – August 2024. The below work was carried out in various cross-functional product teams that harnessed an agile mindset to deliver digital products or services for financial services clients and in house capabilities. ❯ UX/UI Design: I was engaged in multiple fast-paced projects and RFP responses, delivering design artefacts throughout the design process. I applied appropriate design approaches, such as Human- Centred Design (HCD), User-Centred Design (UCD), and Data-Driven Design (DDD), depending on the project needs. My responsibilities included conducting and supplying user research insights, as well as designing and testing prototypes in various fidelity forms. ❯ User Research: I participated in the discovery and testing phases of projects, utilising a range of methodologies and techniques to uncover insights and communicate findings to stakeholders, shaping the product or service. ❯ Service Design: Supported service delivery projects by applying design and system thinking methodologies to these. Responsibilities included creating service blueprint diagrams, facilitating workshops, and developing as well as testing solutions through prototyping. Product Analyst August 2019 – July 2022 The below work was carried out in various cross-functional product teams that harnessed an agile mindset to deliver digital products or services for financial services clients and in house capabilities. ❯ Collaborated with product owners, business stakeholders, and cross-functional teams to deliver functional and non-functional requirements for product or service. Responsibilities include requirements gathering, developing user stories and acceptance criteria, refining and prioritising the product backlog. ❯ Lead agile ceremonies throughout the sprint cycle and project lifecycle, including sprint planning, sprint reviews, daily stand-ups, three amigos’ sessions, and retrospectives. ❯ Oversee feature quality assurance by conducting testing and managing defect triage. ❯ Prepare and present monthly management information (MI) reports to enhance stakeholder
Deloitte Digital
Sep '19 - Aug '24
Digital Product Consultant
UX/UI designer August 2022 – August 2024. The below work was carried out in various cross-functional product teams that harnessed an agile mindset to deliver digital products or services for financial services clients and in house capabilities. ❯ UX/UI Design: I was engaged in multiple fast-paced projects and RFP responses, delivering design artefacts throughout the design process. I applied appropriate design approaches, such as Human- Centred Design (HCD), User-Centred Design (UCD), and Data-Driven Design (DDD), depending on the project needs. My responsibilities included conducting and supplying user research insights, as well as designing and testing prototypes in various fidelity forms. ❯ User Research: I participated in the discovery and testing phases of projects, utilising a range of methodologies and techniques to uncover insights and communicate findings to stakeholders, shaping the product or service. ❯ Service Design: Supported service delivery projects by applying design and system thinking methodologies to these. Responsibilities included creating service blueprint diagrams, facilitating workshops, and developing as well as testing solutions through prototyping. Product Analyst August 2019 – July 2022 The below work was carried out in various cross-functional product teams that harnessed an agile mindset to deliver digital products or services for financial services clients and in house capabilities. ❯ Collaborated with product owners, business stakeholders, and cross-functional teams to deliver functional and non-functional requirements for product or service. Responsibilities include requirements gathering, developing user stories and acceptance criteria, refining and prioritising the product backlog. ❯ Lead agile ceremonies throughout the sprint cycle and project lifecycle, including sprint planning, sprint reviews, daily stand-ups, three amigos’ sessions, and retrospectives. ❯ Oversee feature quality assurance by conducting testing and managing defect triage. ❯ Prepare and present monthly management information (MI) reports to enhance stakeholder
Deloitte Digital
Sep '19 - Aug '24
Digital Product Consultant
UX/UI designer August 2022 – August 2024. The below work was carried out in various cross-functional product teams that harnessed an agile mindset to deliver digital products or services for financial services clients and in house capabilities. ❯ UX/UI Design: I was engaged in multiple fast-paced projects and RFP responses, delivering design artefacts throughout the design process. I applied appropriate design approaches, such as Human- Centred Design (HCD), User-Centred Design (UCD), and Data-Driven Design (DDD), depending on the project needs. My responsibilities included conducting and supplying user research insights, as well as designing and testing prototypes in various fidelity forms. ❯ User Research: I participated in the discovery and testing phases of projects, utilising a range of methodologies and techniques to uncover insights and communicate findings to stakeholders, shaping the product or service. ❯ Service Design: Supported service delivery projects by applying design and system thinking methodologies to these. Responsibilities included creating service blueprint diagrams, facilitating workshops, and developing as well as testing solutions through prototyping. Product Analyst August 2019 – July 2022 The below work was carried out in various cross-functional product teams that harnessed an agile mindset to deliver digital products or services for financial services clients and in house capabilities. ❯ Collaborated with product owners, business stakeholders, and cross-functional teams to deliver functional and non-functional requirements for product or service. Responsibilities include requirements gathering, developing user stories and acceptance criteria, refining and prioritising the product backlog. ❯ Lead agile ceremonies throughout the sprint cycle and project lifecycle, including sprint planning, sprint reviews, daily stand-ups, three amigos’ sessions, and retrospectives. ❯ Oversee feature quality assurance by conducting testing and managing defect triage. ❯ Prepare and present monthly management information (MI) reports to enhance stakeholder
The Coca-Cola company
Jan '18 - Apr '19
Graduate Technical Intern
I worked within CPS's Digital Transformation Office, supporting two supply chain digitisation proof of concepts that harnessed blockchain technologies. My responsibilities include: ❯ Creating project plans and requirements gathering in a collaborative manner with project team, internal and external stakeholders, all whilst championing and coaching an agile mindset . ❯ Gathering requirements for technical architecture and end-user dashboards. ❯ Collaborating with the MDM team on big data governance solutions, including requirements gathering and data pipeline optimisation. ❯ Gaining insights into The Coca-Cola Company's supply chain operations and advancing technical skills in solution architecture and big data management.
The Coca-Cola company
Jan '18 - Apr '19
Graduate Technical Intern
I worked within CPS's Digital Transformation Office, supporting two supply chain digitisation proof of concepts that harnessed blockchain technologies. My responsibilities include: ❯ Creating project plans and requirements gathering in a collaborative manner with project team, internal and external stakeholders, all whilst championing and coaching an agile mindset . ❯ Gathering requirements for technical architecture and end-user dashboards. ❯ Collaborating with the MDM team on big data governance solutions, including requirements gathering and data pipeline optimisation. ❯ Gaining insights into The Coca-Cola Company's supply chain operations and advancing technical skills in solution architecture and big data management.
The Coca-Cola company
Jan '18 - Apr '19
Graduate Technical Intern
I worked within CPS's Digital Transformation Office, supporting two supply chain digitisation proof of concepts that harnessed blockchain technologies. My responsibilities include: ❯ Creating project plans and requirements gathering in a collaborative manner with project team, internal and external stakeholders, all whilst championing and coaching an agile mindset . ❯ Gathering requirements for technical architecture and end-user dashboards. ❯ Collaborating with the MDM team on big data governance solutions, including requirements gathering and data pipeline optimisation. ❯ Gaining insights into The Coca-Cola Company's supply chain operations and advancing technical skills in solution architecture and big data management.
US-NI Mentorship Program
Jan '18 - Apr '19
Graduate Participant
The US-NI Mentorship Program was a work placement aimed at supplying recent graduates from Northern Ireland the chance to work in leading corporations in the United States of America. The 2018 class were a cohort of eleven graduates who have demonstrated academic promise and shown interest in progressing their professional career path. The program allowed me to further progress my work experience by placing me within The Coca-Cola Company Headquarters in Atlanta, Georgia. It supplied me the opportunity to fine tune a range of skills from business skills such as management, leadership, communication and problem-solving skills to technical IT skills such as solution architecture, blockchain and IOT technologies and working with languages on a big data project.
US-NI Mentorship Program
Jan '18 - Apr '19
Graduate Participant
The US-NI Mentorship Program was a work placement aimed at supplying recent graduates from Northern Ireland the chance to work in leading corporations in the United States of America. The 2018 class were a cohort of eleven graduates who have demonstrated academic promise and shown interest in progressing their professional career path. The program allowed me to further progress my work experience by placing me within The Coca-Cola Company Headquarters in Atlanta, Georgia. It supplied me the opportunity to fine tune a range of skills from business skills such as management, leadership, communication and problem-solving skills to technical IT skills such as solution architecture, blockchain and IOT technologies and working with languages on a big data project.
US-NI Mentorship Program
Jan '18 - Apr '19
Graduate Participant
The US-NI Mentorship Program was a work placement aimed at supplying recent graduates from Northern Ireland the chance to work in leading corporations in the United States of America. The 2018 class were a cohort of eleven graduates who have demonstrated academic promise and shown interest in progressing their professional career path. The program allowed me to further progress my work experience by placing me within The Coca-Cola Company Headquarters in Atlanta, Georgia. It supplied me the opportunity to fine tune a range of skills from business skills such as management, leadership, communication and problem-solving skills to technical IT skills such as solution architecture, blockchain and IOT technologies and working with languages on a big data project.
Vodaphone
Jun '17 - Nov '17
Graduate DevOps Engineer
Consultant work out of DXC Technology for Vodafone and working within their Big Data Quality Assurance (BDQA) Team. As part of the QA team it was our main responsibility to capture issues from test packages, developed by data engineers, when passing them through our QA test environment before pushing these packages into a production environment. My main responsibility in this operation was the managing and assisting of progression the QA teams test environment through its development lifecycle and its operational capabilities through the continuous integration pipeline. A second responsibility as a member of the QA team, was to help with a proof of concept for an automated pipeline for the above activities. This involved working closely with clients to gain an understanding of the current system and process in place from development to production and producing various design documents for implementation. Whilst working with the QA team and Vodafone I have been exposed to various DevOps tools and various flavours of Linux such as Vagrant, Git, Jenkins, CentOS and Ubuntu.
Vodaphone
Jun '17 - Nov '17
Graduate DevOps Engineer
Consultant work out of DXC Technology for Vodafone and working within their Big Data Quality Assurance (BDQA) Team. As part of the QA team it was our main responsibility to capture issues from test packages, developed by data engineers, when passing them through our QA test environment before pushing these packages into a production environment. My main responsibility in this operation was the managing and assisting of progression the QA teams test environment through its development lifecycle and its operational capabilities through the continuous integration pipeline. A second responsibility as a member of the QA team, was to help with a proof of concept for an automated pipeline for the above activities. This involved working closely with clients to gain an understanding of the current system and process in place from development to production and producing various design documents for implementation. Whilst working with the QA team and Vodafone I have been exposed to various DevOps tools and various flavours of Linux such as Vagrant, Git, Jenkins, CentOS and Ubuntu.
Vodaphone
Jun '17 - Nov '17
Graduate DevOps Engineer
Consultant work out of DXC Technology for Vodafone and working within their Big Data Quality Assurance (BDQA) Team. As part of the QA team it was our main responsibility to capture issues from test packages, developed by data engineers, when passing them through our QA test environment before pushing these packages into a production environment. My main responsibility in this operation was the managing and assisting of progression the QA teams test environment through its development lifecycle and its operational capabilities through the continuous integration pipeline. A second responsibility as a member of the QA team, was to help with a proof of concept for an automated pipeline for the above activities. This involved working closely with clients to gain an understanding of the current system and process in place from development to production and producing various design documents for implementation. Whilst working with the QA team and Vodafone I have been exposed to various DevOps tools and various flavours of Linux such as Vagrant, Git, Jenkins, CentOS and Ubuntu.
DXC Technology
Aug '16 - Nov '17
Graduate DevOps Engineer
As a member of an agile team member my main responsibilities were managing Linux Red Hat servers for secure government accounts, with tasks such as deploying RPMs, scripting automation, debugging procedures, updating documentation. I was also a support PO for an a legacy product iterations. Also involved in DevOps metrics collection, digital signage development, server automation and thus had exposure to various DevOps tools (Azure platform, Docker, Jenkins, etc). This role bridged my academic knowledge with practical computing skills in a large enterprise setting.
DXC Technology
Aug '16 - Nov '17
Graduate DevOps Engineer
As a member of an agile team member my main responsibilities were managing Linux Red Hat servers for secure government accounts, with tasks such as deploying RPMs, scripting automation, debugging procedures, updating documentation. I was also a support PO for an a legacy product iterations. Also involved in DevOps metrics collection, digital signage development, server automation and thus had exposure to various DevOps tools (Azure platform, Docker, Jenkins, etc). This role bridged my academic knowledge with practical computing skills in a large enterprise setting.
DXC Technology
Aug '16 - Nov '17
Graduate DevOps Engineer
As a member of an agile team member my main responsibilities were managing Linux Red Hat servers for secure government accounts, with tasks such as deploying RPMs, scripting automation, debugging procedures, updating documentation. I was also a support PO for an a legacy product iterations. Also involved in DevOps metrics collection, digital signage development, server automation and thus had exposure to various DevOps tools (Azure platform, Docker, Jenkins, etc). This role bridged my academic knowledge with practical computing skills in a large enterprise setting.
Hewlett Packard Enterprise
Aug '16 - Apr '17
Graduate DevOps Engineer
Graduate DevOps position entails the same roles and responsibilities as that of my Graduate DevOps role with DXC Technology. This arises from the company merge of HPE and Computer science Corporation (CSC). Please see DXC Technology role and responsibilities and activities carried out whilst employed.
Hewlett Packard Enterprise
Aug '16 - Apr '17
Graduate DevOps Engineer
Graduate DevOps position entails the same roles and responsibilities as that of my Graduate DevOps role with DXC Technology. This arises from the company merge of HPE and Computer science Corporation (CSC). Please see DXC Technology role and responsibilities and activities carried out whilst employed.
Hewlett Packard Enterprise
Aug '16 - Apr '17
Graduate DevOps Engineer
Graduate DevOps position entails the same roles and responsibilities as that of my Graduate DevOps role with DXC Technology. This arises from the company merge of HPE and Computer science Corporation (CSC). Please see DXC Technology role and responsibilities and activities carried out whilst employed.
Army Reserve
Sep '12 - Jun '16
Officer Cadet
Undergoing classroom based training on weekly drill nights and practical training fortnightly on field weekends, to a syllabus set by RMAS (Royal Military Academy Sandhurst) to prepare candidates for attending RMAS (Royal Military Academy Sandhurst) to complete TACC (Territorial Army Commissioning Course) if successfully selected. Completion of MOD 1, infantry infanteer skills, such as, military knowledge and acumen, field craft, BCD (First aid), weapons drills and orienteering. Completion of MOD 2, Officership skills, more in dept studying of the above infanteer skills and progression to learn the combat estimate and orders process to deliver orders to a platoon size cohort (30) and lead them through a combat scenario.
Army Reserve
Sep '12 - Jun '16
Officer Cadet
Undergoing classroom based training on weekly drill nights and practical training fortnightly on field weekends, to a syllabus set by RMAS (Royal Military Academy Sandhurst) to prepare candidates for attending RMAS (Royal Military Academy Sandhurst) to complete TACC (Territorial Army Commissioning Course) if successfully selected. Completion of MOD 1, infantry infanteer skills, such as, military knowledge and acumen, field craft, BCD (First aid), weapons drills and orienteering. Completion of MOD 2, Officership skills, more in dept studying of the above infanteer skills and progression to learn the combat estimate and orders process to deliver orders to a platoon size cohort (30) and lead them through a combat scenario.
Army Reserve
Sep '12 - Jun '16
Officer Cadet
Undergoing classroom based training on weekly drill nights and practical training fortnightly on field weekends, to a syllabus set by RMAS (Royal Military Academy Sandhurst) to prepare candidates for attending RMAS (Royal Military Academy Sandhurst) to complete TACC (Territorial Army Commissioning Course) if successfully selected. Completion of MOD 1, infantry infanteer skills, such as, military knowledge and acumen, field craft, BCD (First aid), weapons drills and orienteering. Completion of MOD 2, Officership skills, more in dept studying of the above infanteer skills and progression to learn the combat estimate and orders process to deliver orders to a platoon size cohort (30) and lead them through a combat scenario.
GE Oil & Gas
Jun '14 - Jul '15
IT intern
Project Managed "GCom VOIP implementation" a cloud-based VOIP telephony solution for various internal clients sites, where my responsibilities covered overseeing data gathering, system implementation, and decommissioning of old systems. Also led Oil & Gas Digital Natives tech education project, developed local site Intranet content and digital signage, and provided end-user support, including LAN refresh activities.
GE Oil & Gas
Jun '14 - Jul '15
IT intern
Project Managed "GCom VOIP implementation" a cloud-based VOIP telephony solution for various internal clients sites, where my responsibilities covered overseeing data gathering, system implementation, and decommissioning of old systems. Also led Oil & Gas Digital Natives tech education project, developed local site Intranet content and digital signage, and provided end-user support, including LAN refresh activities.
GE Oil & Gas
Jun '14 - Jul '15
IT intern
Project Managed "GCom VOIP implementation" a cloud-based VOIP telephony solution for various internal clients sites, where my responsibilities covered overseeing data gathering, system implementation, and decommissioning of old systems. Also led Oil & Gas Digital Natives tech education project, developed local site Intranet content and digital signage, and provided end-user support, including LAN refresh activities.
Education
Queen University Belfast
Jan '22 - Jun '22
PG Cert Audio & Visual Post Production
Grade: Pass
A six month long PG cert in Audiovisual Post-production course which covered three comprehensive modules: Industry Deliverables, Motion Picture Editing, and Post-Production Sound. This experience provided an in-depth understanding of industry standards, refined editing skills, and exposure to the art of post-production sound and was topped with delivering a final project for each module along with a learning journal.
Queen University Belfast
Jan '22 - Jun '22
PG Cert Audio & Visual Post Production
Grade: Pass
A six month long PG cert in Audiovisual Post-production course which covered three comprehensive modules: Industry Deliverables, Motion Picture Editing, and Post-Production Sound. This experience provided an in-depth understanding of industry standards, refined editing skills, and exposure to the art of post-production sound and was topped with delivering a final project for each module along with a learning journal.
Queen University Belfast
Jan '22 - Jun '22
PG Cert Audio & Visual Post Production
Grade: Pass
A six month long PG cert in Audiovisual Post-production course which covered three comprehensive modules: Industry Deliverables, Motion Picture Editing, and Post-Production Sound. This experience provided an in-depth understanding of industry standards, refined editing skills, and exposure to the art of post-production sound and was topped with delivering a final project for each module along with a learning journal.
Northumbria Universtiy
Sep '12 - Jun '16
BSc Information Technology Management for Business (ITMB)
Grade: 1st Class Honours
A four-year degree program combining technical IT and business-related modules with a managerial focus, including a professional placement at GE (details in work experience section). Some example modules include: ❯ Relational Databases ❯ Software Development Fundamentals ❯ Managing IT Projects for Business ❯ Integrative Consultancy Project ❯ Application Design and Development ❯ Enterprise IT Project Management ❯ Integrated Enterprise Systems ❯ Business Intelligence ❯ Applications and Technologies ❯ Training and Change Management ❯ E-Business ❯ Individual Project: Study of Virtual Reality (VR) Technologies for Educational and Entertainment Industry Applications Degree program accredited by BCS and the Chartered Institute of IT.
Northumbria Universtiy
Sep '12 - Jun '16
BSc Information Technology Management for Business (ITMB)
Grade: 1st Class Honours
A four-year degree program combining technical IT and business-related modules with a managerial focus, including a professional placement at GE (details in work experience section). Some example modules include: ❯ Relational Databases ❯ Software Development Fundamentals ❯ Managing IT Projects for Business ❯ Integrative Consultancy Project ❯ Application Design and Development ❯ Enterprise IT Project Management ❯ Integrated Enterprise Systems ❯ Business Intelligence ❯ Applications and Technologies ❯ Training and Change Management ❯ E-Business ❯ Individual Project: Study of Virtual Reality (VR) Technologies for Educational and Entertainment Industry Applications Degree program accredited by BCS and the Chartered Institute of IT.
Northumbria Universtiy
Sep '12 - Jun '16
BSc Information Technology Management for Business (ITMB)
Grade: 1st Class Honours
A four-year degree program combining technical IT and business-related modules with a managerial focus, including a professional placement at GE (details in work experience section). Some example modules include: ❯ Relational Databases ❯ Software Development Fundamentals ❯ Managing IT Projects for Business ❯ Integrative Consultancy Project ❯ Application Design and Development ❯ Enterprise IT Project Management ❯ Integrated Enterprise Systems ❯ Business Intelligence ❯ Applications and Technologies ❯ Training and Change Management ❯ E-Business ❯ Individual Project: Study of Virtual Reality (VR) Technologies for Educational and Entertainment Industry Applications Degree program accredited by BCS and the Chartered Institute of IT.
Interest
Other work
Thanks
Thanks so much for taking the time to view my portfolio .
Interest
Other work
Thanks
Thanks so much for taking the time to view my portfolio .
Interest
Other work
Thanks
Thanks so much for taking the time to view my portfolio .